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Lab CIS-HAM Questions - Reliable CIS-HAM Braindumps Book

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ServiceNow CIS-HAM Certification Exam is a valuable certification for IT professionals who are responsible for managing hardware assets in their organizations. It is a comprehensive exam that tests the knowledge and skills of candidates in using the ServiceNow platform to manage hardware assets. Passing CIS-HAM exam demonstrates a candidate's deep understanding of the platform and their commitment to professional development.

ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) is a certification exam for IT professionals who are responsible for managing and maintaining hardware assets of organizations. CIS-HAM exam is designed to test the candidate's knowledge and skills in various areas such as hardware asset management, discovery, procurement, lifecycle management, and software asset management. Certified Implementation Specialist - Hardware Asset Management certification validates the candidate's expertise in using ServiceNow platform to manage hardware assets and helps them stand out in the job market.

ServiceNow is a cloud-based software solution enabling digital transformation for businesses across the globe. It offers a broad range of enterprise-level tools that automate workflows, enhance productivity, and optimize decision-making processes. Among its various modules, ServiceNow offers a special focus on asset management, particularly hardware asset management. The CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) exam sets a standardized benchmark for IT professionals to demonstrate their proficiency in implementing ServiceNow's hardware asset management module.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q179-Q184):

NEW QUESTION # 179
Which applications are required to perform a blind audit of your asset inventory?

A. Hardware Asset Management (HAM) and Software Asset Management (SAM)
B. ITSM Asset Management and ServiceNow My Assets mobile app
C. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
D. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
E. ITSM Asset Management and ServiceNow Agent mobile app

Answer: D

Explanation:
A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
The ITSM Asset Management application is the legacy application for managing assets, which has been replaced by the Hardware Asset Management application. Reference: 1: Audit your inventory - Product Documentation: San Diego - ServiceNow 2: Hardware Asset Management - ServiceNow 3: ServiceNow My Assets mobile app - Product Documentation: San Diego - ServiceNow 4: Software Asset Management - ServiceNow : Asset Management - Product Documentation: San Diego - ServiceNow

NEW QUESTION # 180
An asset record tracks which data that is NOT part of configuration management? (Choose three.)

A. Operational data
B. Logical data
C. Financial data
D. Lifecycle data
E. Contractual data

Answer: C,D,E

NEW QUESTION # 181
What are the three tiers of Lifecycle Management? (Choose three.)

A. Know what you don't have
B. Improve management controls
C. Know what you have
D. Improve efficiency
E. Increase onboarding controls

Answer: A,B,D

NEW QUESTION # 182
When does an asset's lifecycle begin?

A. Upon the asset's request
B. When the asset is procured
C. Upon the asset deployment
D. When an asset request is fulfilled

Answer: B

Explanation:
According to the ServiceNow Hardware Asset Management documentation, the asset lifecycle defines and describes the series of stages involved in managing an asset throughout its useful life. The first stage of the asset lifecycle is the request stage, where stakeholders get together, discuss their objectives, and determine which assets are needed and why. The culmination of this stage is a formal request for an asset. The asset lifecycle begins when the asset is requested, not when it is procured, deployed, or fulfilled. References:
* ServiceNow Hardware Asset Management: Hardware Asset Management overview
* ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?

NEW QUESTION # 183
When should you retire an IT asset?

A. At any point it is recommended by the HAM-defined asset disposal procedure
B. At any point it is recommended by the HAM-defined asset policy
C. At any point that it is recommended by your company-defined policies and procedures
D. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
E. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service

Answer: C

Explanation:
The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of-service, end- of-warranty, obsolescence, damage, theft, or loss The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
The other options are not the correct answer because they are either too vague or too specific:
A). At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process. The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.
C). At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process. The HAM-defined asset disposal procedure is a step-by-step instruction that describes how to dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.
D). When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service: This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision. The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.
E). When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life: This is also too specific, for the same reasons as option D. References:
1: Hardware Asset Retirement
2: Hardware Asset Policy
3: Hardware Asset Disposal
4: Hardware Content Service Lifecycle

NEW QUESTION # 184
......

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